A few helpful answers.

We quote based on the size and condition of your space, your service and any agreed extras. We'll tell you whether it's a fixed price or an hourly estimate with a maximum total, and explain any applicable taxes or travel charges before you approve.

It's the spending limit for the agreed hourly work. If the actual charge is lower, you pay the lower amount. We won't go above your agreed maximum without your written approval. If the limit won't cover everything, we'll discuss your priorities and options before continuing.

Tell us how often you'd like help; we'll confirm availability before booking. A first visit may take longer or need a deeper clean than regular maintenance. We'll assess and quote the first visit separately when needed, then agree on your ongoing plan.

No. Sending the form requests a quote and emails your details to Pine & Shine. We'll reply to discuss the work, price and availability. Your visit is booked only once we've confirmed it together.

We reply to the email you provide, ask for any missing details and send a quote. Once you accept the scope and price, we check availability and confirm your appointment in writing. You don't need to pay or reserve a date just to request a quote.

Call or email us as soon as your plans change. We’ll confirm an alternative time subject to availability. Any cancellation, deposit or missed-access terms will be explained and agreed in writing before booking. Read the service terms.

We confirm payment timing and available methods in your written quote before booking. Follow the payment instructions on your invoice, and contact us if a charge needs clarification.

We're based in Winnipeg. For surrounding areas, share your neighbourhood or postal code so we can confirm availability and any travel charges before booking.

We'll confirm supplies and equipment with you before the visit. Please tell us about allergies, product preferences, delicate finishes or surfaces needing special care when you request a quote.

Clear loose items from the surfaces and floors you'd like us to clean, where possible. Let us know about pets, delicate surfaces and your top priorities. We'll confirm access arrangements with you directly—please keep door codes out of the quote form.

Yes. Email photos of the areas you want cleaned to info@pineandshinecleaning.com. They help us assess condition and priorities; we may still need more details or a walkthrough. Keep people, payment details and security information out of the images. Quote photos are not permission to publish them.

We assess the dust, finishes and safe access before quoting. Arrange removal of construction waste, tools and sharp debris, and tell us about any ongoing work. Hazardous-material remediation and window cleaning are not offered.

Contact us before the clean so we can review the work and available time. New tasks or a higher maximum total need your written approval before we proceed; an existing booking does not automatically include extra work.

We usually plan for one cleaner unless another arrangement is agreed. Your booking confirmation sets out the cleaner count and arrival time or window. For Airbnb turnovers, we agree on the changeover requirements and available coverage before accepting dates.

Only when listed in your accepted quote. Tell us about oven or fridge interiors, inside cabinets or drawers, organizing, linens or restocking so we can agree on the work and price. We don't currently offer window cleaning or carpet/upholstery shampooing.

Please get in touch as soon as you notice a concern, with your appointment date and the affected area. We’ll review the agreed work with you and discuss an appropriate next step. How we handle concerns.