Terms of service.

Booking and your agreement

Pine & Shine provides cleaning in Winnipeg and agreed surrounding areas. A quote request or preferred date does not reserve a visit. Before booking, we confirm availability, the service address, included tasks, exclusions, pricing method, appointment details and payment terms with you in writing. Please review the quote and these terms, ask any questions and provide your written acceptance before we confirm the visit.

Your accepted written quote sets the details for your job. Any variation to these service terms must be specifically agreed in writing. Changes to this page apply to future bookings; they do not silently change an existing agreement.

Clear prices. No surprise extras.

All amounts are in Canadian dollars. Your quote will identify any applicable tax, approved add-ons and travel or parking charges before you accept.

• Fixed price: the agreed price covers the listed work. If we underestimate the time for that same work, we honour the agreed price.
• Time-based estimate: we disclose the rate per cleaner, estimated total labour-hours and a maximum final total, including approved extras, travel or parking and applicable tax. One labour-hour is one cleaner working for one hour; two cleaners working for three hours is six labour-hours.
• Maximum total: this limits your authorized spending. If actual agreed charges are lower, you pay the lower amount. The cap is not an automatic charge or a promise of unlimited work.

If conditions differ materially or extra work is requested, we explain the options and obtain your written approval of the revised work and price before proceeding. We do not exceed a maximum total without your written approval of a new final limit. If you do not approve more spending, we stay within the current cap and explain any tasks left unfinished, following the priorities agreed with you.

What is included

Your quote lists the tasks for your particular clean. Appliance interiors, inside cabinets or drawers, organizing, laundry, linen changes and restocking are included only when specifically agreed. Window cleaning and carpet or upholstery shampooing are not currently offered.

Post-renovation work is assessed separately. Please disclose construction dust, debris, unfinished work and any materials requiring special care. Cleaning may improve a surface without removing permanent stains, wear, damage or all renovation residue; we discuss visible limitations with you.

Getting your space ready

• Where possible, clear loose items from the floors and surfaces you want cleaned. Let us know beforehand if you need organizing included.
• Confirm safe access and working water, electricity and lighting. Arrange any required building access or parking.
• Tell us about delicate finishes, pre-existing damage, allergies and product sensitivities. We confirm supplies and equipment with you before the visit.
• Secure pets safely and tell us if anyone will be working or resting in areas to be cleaned.
• Put away cash, jewellery, important papers and fragile personal items. Share keys or access codes privately after booking, never through the public quote form.

If preparation or access changes the time needed, we discuss any scope or price change with you first.

Safe work and unsuitable conditions

Please tell us before booking about hazards or conditions that could affect safe cleaning. We may pause, decline or reschedule work involving unsafe access, aggressive animals, exposed sharps, bodily waste, suspected hazardous materials, significant mould or active pest infestation. We do not undertake specialist hazardous-material remediation.

If a safety issue arises, we explain it, discuss practical next steps and confirm any changes before continuing. We do not add an undisclosed fee because work has been paused.

Cancellations, rescheduling and access

If your plans change, contact us as soon as possible by phone or email. Changes are subject to availability. Please also let us know promptly if you cannot provide access at the agreed time.

Any cancellation, missed-access or deposit condition must be clearly stated and accepted in your written booking agreement before it applies; this page does not create an automatic fee. If we need to change a visit because of illness, weather or another disruption, we contact you as soon as possible to discuss rescheduling. Your rights under applicable law remain in place.

Invoices and payment

We invoice for the work provided and any changes you approved. The accepted quote states when payment is due and the available payment methods. Use the payment instructions on your invoice; do not send payment details through the quote form.

A deposit or late-payment fee applies only if separately disclosed, lawfully applicable and accepted in advance. Please contact us promptly about an invoice you believe is incorrect so we can review the quote, approved changes and work completed.

If something needs attention

Please contact us as soon as you notice a missed task, damage or another concern, with the affected area, appointment date and photos if available. We review the agreed scope and the circumstances with you and discuss an appropriate response, which may include a return visit or another remedy where appropriate. Please keep relevant items or evidence available if safe to do so.

We do not promise restoration of existing damage, permanent stains or wear, or a particular landlord, inspection or security-deposit outcome. Nothing here excludes responsibility or limits a remedy where the law does not allow that limitation.

Privacy and photographs

We use your enquiry and booking details to assess, quote, schedule and provide the service. See our privacy notice for information about the quote form, email and review providers. Please keep sensitive access details out of public forms.

Photos you send to help us quote are not permission to publish them. We ask for separate permission before using identifiable photos of your home or your name in our marketing.

Questions and your rights

Contact Pine & Shine at info@pineandshinecleaning.com or 807-464-6355. We serve Winnipeg, Manitoba and agreed surrounding areas.

These terms are intended to explain our service process and are subject to applicable Manitoba and Canadian law. They do not remove statutory consumer rights, impose a blanket no-refund rule or prevent you from seeking an available remedy. If a provision cannot lawfully apply, your applicable legal rights take priority.